Tuesday, January 23, 2018
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Service First champions build real connections

Across the system this quarter, Baptist team members who received the Service First award showed persistent creativity when connecting with a patient to solve a problem.

Union City

Union City

In Union City, Gina Ward, an echocardiographer, was named Service First Champion for searching around the city for a patient who left the hospital before staff could perform an important test.“ We had an elderly patient who came in for an echo and EKG. After the echo was performed, the
gina-ward_service-first patient left and did not get her EKG done. Gina noticed the EKG had not been performed and went to look for the patient, but she had already left the hospital. Gina left and went to the patient’s house to get her to come back for the test. The patient was not home, and Gina finally located her and told her she needed to come back to the hospital to get her EKG. The entrance to radiology was blocked off because of exterior painting taking place. Gina met the patient in the parking lot and wheeled her into radiology for her exam. This shows Gina’s compassion for patients.”

Corporate

Corporate

Kasandra King, a coding trainer with Corporate Coding, was selected as the Service First Champion for her attentive customer kasandra-king_service-firstservice. Her nomination read, “I am often faced with very tight deadlines. When I reach out to Kasandra, she treats me like I am her only customer. She makes sure not only to provide me with the assistance needed, but to follow up to determine how else she can be of assistance. Kasandra is incredibly responsive and helpful.”

Golden Triangle

Golden Triangle

Service First Champion Ashley Chism, RN, Progressive Care Unit, was nominated by fellow Baptist team member Amanda Hanson for her adept thinking. Ashley was specifically recognized for the compassionate way she handled a difficult family situation involving the mentally disabled son of a seriously ill patient. The boy was very upset because he wanted to stay overnight in the hospital room with his dad. Amanda shared, “When Ashley ashley-chism_service-firstentered the room, she immediately began consoling the boy with a very warm voice and a compassionate touch. She got down on the floor and sat next to him so she could relate to him in the best possible way. She even told him that he could call before bedtime and call first thing in the morning when he woke up. It truly warmed my heart to watch the way she interacted with this boy.”
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