Tuesday, November 20, 2018
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Patients voluntarily wait in line for Service First Champ’s customer service

Kathy Hutchison, a certified admissions representative at Baptist Union City, was named Service First Champion for the second quarter.

She was nominated by a fellow team member who heard about Kathy’s kindness from a patient who chose to wait longer so Kathy could help the patient. That patient isn’t the only one who appreciates Kathy’s Service First attitude; the patient’s family also raved about her, and she is consistently mentioned on customer satisfaction surveys.

“A patient called to say that she had a chronic condition and came to the hospital a lot, and Kathy was the nicest, kindest person she had ever met,” her nominator wrote. “The patient commented that Kathy is the same every time, always going above and beyond for everyone.”

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