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Baptist earns Epic’s 10-star rating

First in the world to achieve distinction

Baptist Memorial Health Care became the first organization in the world to receive a 10-star rating from Epic, one of the largest electronic health record providers in the nation.

The distinction means that Baptist has adopted more of Epic’s nearly 700 “Gold Star items” than any other health care organization, according to Beverly Jordan, vice president and chief information and transformation officer at Baptist. Jordan oversaw Baptist’s 2012 implementation of Epic, the largest project to date ever implemented at Baptist.

Jason Little, president and CEO of Baptist, lauded the work achieved by Jordan and her team and cited the award as an example of Baptist’s commitment to delivering exceptional care in all the communities it serves.

“Many people throughout our organization are responsible for this remarkable achievement, which began when we chose Epic as our electronic health record provider,” Jordan said. “Our senior leadership team allowed us to make that decision and has provided unwavering support ever since. We are grateful for our true partnership with Epic and the countless staff that support this work each day.”

Chris Hopper, system director of Baptist OneCare, cited the collective efforts of many teams within Baptist working together to achieve a common goal of a successful Epic implementation and continued commitment to achieving excellence.  “Collaboration with physicians has been important, as have the contributions of every member of our information technology and clinical informatics teams.”

The Gold Stars program serves as a toolkit for helping health care providers offer more efficient care— focusing on specific items that can help ensure accurate, timely and safe care. Also, the program recognizes the use of features that help patients become more engaged in managing their own health care, such as Epic’s MyChart feature. MyChart is a free app accessible via smartphone, tablet or computer that allows patients to schedule appointments, refill prescriptions, direct message their care providers, access lab results and much more.

Jordan concluded, “Our commitment to patients is the driving force behind our work. Even though we have reached the highest achievement possible for our electronic health record, we will keep going. This is an ongoing process, as we will have new Star items with each update. The program never ends, and we will never stop.”

With 400 customers who care for close to 60 percent of the U.S. population – and a growing percentage of the world – Epic builds integrated software for health care provider organizations and patients. One patient record spans clinical, access, and revenue functions and extends into the home. In January, Epic was named the #1 Overall Software Suite in the 2017 Best in KLAS: Software and Services report, for the seventh consecutive year. KLAS is an independent company that surveys users to help hospitals make informed decisions.

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